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Commonly Asked Questions
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Q: Why John Fitch Car Wash?
A: Simple. Experience, dedication and trust. With over 38 years of experience in the Car Wash Industry. John Fitch Car Wash provides its customers with the most modern equipment and a well-trained staff of professionals.
Q: How often should I wash my car?
A: Weekly. Washing your car once a week will ensure that your vehicle's surface is being cared for properly.
Q: It just rained or snowed so why do I need to wash my car?
A: This is a critical time to protect your vehicle's finish. Pollutants such as sulfuric and nitric acids from automobile, truck and factory exhaust become trapped in the raindrops or snow flakes that settle on your car. The sun will evaporate the water and leave behind concentrated acid that can damage your car's finish.
Q: Is it safe to bring my convertible, vinyl or canvas custom topped vehicle to John Fitch Car Wash?
A: Yes. Our advanced custom computerized system allows us to damper the touchless air dyers.
Q: Will the car wash brushes scratch my car?
A: No. John Fitch Car Wash uses 100% soft cloth to clean your vehicle. The cloth is cleaned and rinsed thoroughly during every wash with fresh water.
Q: The person I bought my car from said I never have to wax my car.
A: This is a common misconception. Newer cars have a type of finish called clear coat. Clear coat is susceptible to the effects of rain, snow, salt, bird droppings and other environmental pollutants. Therefore, the clear coat finishes need to be cared for. John Fitch Car Wash uses clear coat safe waxes and polishes both in our car wash applications as well as in our Express Detail Service Center. The waxes are designed to work with your vehicle's finish to help preserve its life and keep it looking new for many years.
Q: Will the wax from the car wash streak the outside of my windows?
A: The wax itself won't streak the outside of your windows. However, grease and oil can get trapped underneath your wipers, which can cause the rainbow like streaks you may see on your window.
Q: What is acid rain?
A: When rain or snow falls it captures environmental pollutants from factory, automobile and truck exhaust. The sun heats and evaporates the water, but leaves behind concentrated acid spots which cannot be removed. Prevention is the key here. Keep a good coat of wax on the finish and wash you car, especially after a rain or snowstorm.
Q: Won't frequent washing ruin the finish of my car?
A: Actually, as most car owner manuals will tell you, frequent professional car washes with clear coat treatments and wax protectants protect your car from the damaging effects of weather or UV ray damage.
Q: What is the major cause of rust?
A: Rust is the oxidation of untreated metal surfaces when they come into contact with the elements. Moisture is the main cause of rust. Since dirt attracts and traps moisture, a dirty vehicle is the instigator of almost all automobile rust, especially in those hidden areas behind the chrome and trim.
Q: When should I wash off insect residue?
A: As soon as possible, especially if the vehicle is new. Insect residue and bird droppings form acids that immediately start to eat away a vehicle's finish.
Q: Periodically, I notice a layer of residue on my vehicle's finish. Is it from the atmosphere?
A: What you are referring to are black particles that come from areas of heavy traffic. They are gritty, abrasive substances coming off tires as they wear. Also, chemicals from diesel smoke and other emissions in the atmosphere will settle on your vehicle's surfaces. If this residue isn't removed immediately, permanent damage to the finish can result.
Q: What can I do to remove the tar that occasionally gets on my vehicle?
A: Tar and certain oils used on roads require extremely strong solvents to remove. Naturally, we cannot use these solvents when we wash your vehicle's finish. There are many excellent tar solvents on the market and we would be happy to recommend one to you. A word of caution-follow the directions carefully and wash your vehicle as soon as possible after using the solvent. The best advice is to let our professional detail center take care of this situation for you.
Q: Lately, my windshield smears when I run my wipers. What am I doing wrong?
A: Perhaps you haven't changed your wiper blades recently. Most manufacturers recommend installing new blades every three to six months. This will prevent smearing, which dangerously impairs your vision.
Q: What is Carnauba Wax?
A: Wax made from a species of a South American palm tree. This wax is on of the hardest types available. However, it is almost impossible to apply pure carnauba wax to an automotive finish because it is so thick and pasty. It must be blended with other waxes and formulations so that it can be properly applied to your finish and then buffed off.
Q: My kid left a crayon in the car seat, and it melted into the cloth seat! How can I remove the stain from the upholstery?
A: You need a brown paper bag, and a steam iron…most likely plugged into a long extension cord. Tear open the bag so it becomes a single piece of paper. Place it over the stain. With a hot iron, iron over the bag. The heat melts the crayon, and the bag absorbs it away from the cloth. You may need to do this three or four times with more bags. This usually does it, but if it was a black or brown crayon on really light colored upholstery, then you may still be left with a "ghost" image. This can be touched up with a spray on stain remover.
Q: How often should I wax my car, and when?
A: Generally, you need to wax your vehicle every 3 months. Another way to gauge when to wax is whenever you wash it AND the water beads that form on it are larger than the size of a quarter. Wax should make water roll right off your paint, so if there are large beads of water forming, it's time to wax again.
Q: What is the difference between "wax" and "polish"?
A: Polish is an abrasive cleaner for your car's paint, while wax is just a protectant coat. You should polish your car whenever it has imperfections, embedded dirt, or pollution discoloration. Polish is a mildly abrasive (some are more abrasive than others), and this is why it restores shine. Polish can also help reduce the appearance of small scratches by getting foreign particles out of the paint.
Q: I removed bird mess from my car's hood (bonnet), but a dull patch has been left behind. How can I get the paint back to its previous gloss?
A: The first stop I'd recommend is using a polish. A moderately abrasive polish should help get any remaining "pollution" out of your paint and restore its natural shine. There are also some cleaners specifically formulated to remove bird, bug and tar residue, you could try those as well, but they are usually non-abrasive, so they are more for cleaning than for polishing. Polishing is what will actually restore shine. If the bird droppings have been sitting on your paint for a while (especially in the sun), the paint may have oxidized, and you may be stuck with a dull spot. In this case, you would have to have it professionally buffed out by a detailer.
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